Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“I felt very “Taken care of” from the minute i entered the facility. The receptionist was efficient but nice and that same demeanor persisted with everyone I came in contact with at the facility. I never felt I was left waiting or being rushed too much… everyone seemed VERY capable.. nice feeling.”
“The entire staff and Dr. Mathieson are the best! Everyone is friendly, yet professional, and everyone is happy. It gives one a feeling of confidence when undergoing a procedure. I rate my experience to be A+.”
“I was Very apprehensive about having the procedure done because of Covid 19, but my fears were put to rest by the doctor, nurses and staff of Maryland Endoscopy Center. I would highly recommend!”
“I was extremely satisfied with the care I received. Everyone was so polite and made me feel very comfortable and at ease. My procedure went well. I would like to give thanks to your whole staff for making my experience a successful one.”
“I have never been to this facility before but was VERY pleasantly surprised at how kind, caring and friendly everyone there was, especially in the back while getting prepped and after the procedure. The nurses were so nice and even the anesthetist was so kind and caring. They truly made an unpleasant procedure a very nice experience. Thank you all!”